How do we do it

• All our care professionals are trained by UK experts to the standards of the UK’s Care Quality Commission (CQC)’s Fundamental Standards of Care by applying these as much as possible in the Nigerian context.
• All would-be care professionals are background-checked for the full assurance and peace of mind of clients and their families.
• We have bespoke IT systems to provide real-time access to family members along with automated weekly reports on how their family members are being cared for and supported.
• We have regional managers who will carry out the initial assessments of clients’ needs to tailor the care to their needs. The regional managers monitor all our care professionals within their region, review the weekly reports, carry out ad-hoc phone checks, conduct without-notice inspections, etc., all to ensure each care professional is meeting our quality standards with the authority to take prompt rectifying action where necessary.