Job Desciption
Job Title: Care and Support Coordinator
Responsible to: Regional Care and Support Manager
Salary: circa. N90,000 pcm
Purpose of the position
The role is a key role in ensuring only the highest standards of quality care are always delivered. The Team Leader is responsible for implementing quality control systems, providing ongoing support to all Care Staff within a defined geographical area and aiming for the highest levels of care and support for our clients and their families.
Main duties and responsibilities
- To carry out all client assessments for new clients including risk assessments as part of the Assessment process.
- To regularly monitor and review clients’ needs, updating documentation, including support plans as required.
- To carry out introductory visits of new care workers to a client.
- To ensure all client visits are always covered.
- To be part of the on-call team in case of an emergency on a rota basis in case of emergency.
- To liaise closely with other ACS managers in relation to recruitment, allocation of Care and Support Workers and the development of care and support plans.
- To identify Care and Support Workers to cover for any absences, this may be due to sickness or holiday.
- To allocate suitable alternative Care and Support Workers when an existing Care Worker notifies that they are unable to attend a client.
- To be actively involved with the induction of all new Care and Support Workers.
- To identify any additional training needs of Care and Support Workers.
- To monitor, supervise and mentor all Care and Support Workers in the field.
- To provide support to all Care and Support Workers in the field.
- To monitor all customers for service satisfaction.
- To ensure accuracy, completeness, security and confidentiality of all information held in clients’ log in accounts on ACS’ system.
- To ensure that all written reports and administration is accurate, up to date and produced to very high standards.
- To maintain accurate records in line with Arrowshot Care Solutions policies and procedures relating to the handling, storage and if necessary, deletion, of personal details to ensure compliance with the General Data Protection regulations for Care Workers and Service Users. keep all records updated using computer and manual systems and implementing any security measures to protect the personal data.
- Produce accurate care worker rotas on a weekly basis, ensuring all calls are covered
- To maintain close liaison with other Care and Support Coordinators, Regional Care and Support Managers and the Operations Manager. Team Leaders are responsible for the efficient running of their own specific, defined areas and should vary their hours of work in order to effectively monitor and support all Care and Support Workers and clients.
Arrowshot Care Solutions Ltd. reserves the right to alter the content of this job description to reflect the changing needs of the business. It is a correct reflection of the duties of the post at the time of writing.
PERSON SPECIFICATION
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Qualifications, Education, Training
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Essential
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Desirable
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Source of Evidence
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| Educational documentation proving above secondary school level literacy and numeracy. |
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App. Form
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| Essential to have tertiary educational qualifications in any field not necessarily in the healthcare area but as evidence of transferable skills. | / |
App. Form
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Willingness and ability to undertake any training deemed necessary/relevant to the post |
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App. Form + interview
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| Experience and Skills |
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| Ability to show a lot of empathy and a caring attitude | / |
Interview
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| Knowledge of home care service | / | Interview | |
| Problem solving skills – ability to look at a situation and develop effective solutions in line with each client’s needs | / | App. Form + interview | |
| Organisational skills including scheduling work effectively, supervising staff and providing professional support | / | App. Form + interview | |
| Ability to use IT – Word, Excel and input data into IT systems to generate reports for clients/service users, managers and for managing people. |
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App. Form + interview
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Ability to implement and review care plans and work with complex cases
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| Able to demonstrate basic skills in cash handling and budgeting (in a personal or work capacity) |
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Interview
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| Ability to communicate information in a clear and logical manner (oral & written) to a wide variety of people |
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App. Form + interview
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| Ability to clearly interpret oral or written information and instructions | / |
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App. Form + interview
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| Ability to work on own initiative, with a common-sense attitude, dealing effectively with situations from basic to more complex |
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Interview
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| Awareness of food hygiene principles or willingness to undergo appropriate training |
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App. Form + interview
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| Ability to work effectively under pressure to meet set deadlines with the use of prioritisation skills |
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App. Form + interview
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| Willingness to deal with sensitive personal care issues e.g. promotion of continence |
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Interview
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| All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to respect the data protection and confidentiality requirements. |
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Interview
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| Personal Qualities |
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| An extremely high level of personal integrity and trustworthiness. |
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Interview |
| An understanding of and commitment to equal opportunities issues both within the workplace and the community in general |
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Interview
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| Willingness to be part of a group of managers on an emergency rota to cover and support staff at all times. | / | Interview |